Quality assurance: the bedrock of our business

In an industry where safety, customer satisfaction and brand integrity are critical, Avendra keeps a careful watch over supplier quality and performance. Our quality assurance team enforces strict standards for safety, quality and value.

Suppliers undergo a rigorous approval process before they become part of our network. We conduct ongoing audits at manufacturing plants and distribution facilities, and surprise audits at customer locations ensure the integrity of the entire network.

Simply put, we help make sure you get what you want, when you want it, and at the level of quality you expect.

Supplier management: our strength

At Avendra, we keep track of how well suppliers perform against contracted specifications, fill rate, delivery requirements and other performance criteria.

We conduct systematic price audits to ensure that customers are billed the correct, Avendra-contracted price for goods and services. If an error occurs, we locate the problem and help our customers receive proper credit. We also help customers meet their strategic goals regarding diversity; our network of best-in-class suppliers includes minority and women-owned businesses.

Indemnity protection: supporting our customers

We take our commitment to customers’ one step further by adding extra levels of protection against the unexpected. Our contracts require suppliers to provide enhanced indemnity coverage, helping to protect you from risks which might threaten your business.

Advanced reporting: the knowledge you need

Through our advanced reporting system, customers can review important data such as spending activity across locations, opportunities for additional savings, information on minority/diverse suppliers, customer support inquiries and the results of quality assurance audits.