During this difficult time for our industry, hoteliers in some locations with low to no occupancy may be considering temporarily closing either all or some portion of their hotel.
General Manager and Administrative
- Review supplier contracts; read more about how to best manage relationships with services suppliers during this time
- Update messaging on the hotel and reservation line
- Contact all groups already under contract, as well as potential new-business opportunities in the pipeline
- Contact transient guests who have reservations
- Make sure the needed security personnel are in place
- Hold for pick-up or forward mail
- Follow any brand and management company guidelines that may be in place
Food and Beverage
- Check, sanitize and unplug ice machines and keep door propped open
- Turn gas equipment, ovens off
- Review and clear refrigerator shelves
- Check and clean drains
- Check and unplug dish machines
- Check hoods
- Check perishable and non-perishable food; store flours and grains in a running cooler.
- Lock and secure canned items and liquor storage
- Condense any walk-in items down to one walk-in; Turn-off the others and prop open the door
- Prop open all refrigerators, coolers and ice machines to prevent buildup of condensation and mildew in the units
- Drain, flush and clean beer lines
- Turn off CO2 systems
- Empty and clean all trash receptacles to reduce pest issues
- Empty and clean fryers; Be sure to contact RTI if you use their system
- Donate food where able
Rooms
- Shut off guest room refrigerators and prop open doors
- Make sure toilets and faucets are not running
- Close guest room drapes and shades
- Check and clear minibars, as needed
- Dust and cover lobby furniture, if needed
- Unplug guest room lamps, clocks, etc.
- Collect all master keys
- Take inventory of operating supplies – amenities and cleaning supplies which will aid in reopening; Lock all supply closets
- Prop open any unplugged refrigerators, coolers and ice machines to prevent the buildup of condensation and mildew
- Follow proper sanitization procedures to shut down an ice machine
- Remove, empty and sanitize all filtered water containers in rooms
Engineering
- Turn off unnecessary lighting
- Turn off scent in the lobby and hallways
- Turn off all ice machines following sanitization and keep door propped open
- Lock meeting space and ballrooms
- Check that routine pest control can continue
- Check breaker panels
- Set temperature appropriately
- Shut-off all vending machines
- Check with your brand and/or management company regarding if they suggest some elevators be shutdown
- Have a weekly maintenance program in-place to insure the release of water pressure
- Close down and drain pool and hot tub; If keeping open, be sure to stay on the chemical program schedule
- Turn laundry dryer exhaust off
- Check refrigerator gaskets
- Clean grease traps
- Make sure that security and surveillance equipment are in-place and working
- Make sure that the exterior locks for the building match your keys
- Shut down hot water heaters or run hot water several times a week so that they do not get a build-up of pressure
- Flush toilets periodically so that the floats etc. keep working