Rhonda Drury, Senior Director of Procurement Consulting at Avendra International, recently joined the Boutique and Luxury Lodging Association (BLLA) to discuss the unique landscape for boutique and independent hotels. She shares how Avendra supports these properties by maintaining high-quality standards, streamlining operations and meeting evolving guest demands.

“Navigating the supply chain while providing exceptional guest experiences as an independent business is no easy feat,” says Rhonda. “Our associates, many of whom come from the hospitality industry, tailor their services to meet each property’s specific needs, unique essence and brand standards.”

In this insightful interview, Rhonda highlights how Avendra helps boutique and independent hoteliers transform their procurement processes.

Key highlights include:​

•  – Enhanced Purchasing Power: We leverage collective buying power to improve efficiency while maintaining each hotel’s unique identity.​

•  – Addressing Sourcing Challenges: We assist with custom products, supplier coordination and regulatory compliance.​

•  – Aligning Procurement with Brand Identity: We ensure that procurement strategies reflect each hotel’s individuality and guest expectations.​

•  – Sourcing Sustainable Products: We balance costs with eco-friendly and ethically sourced options.​

“Each hotel is unique, and procurement strategies must reflect that individuality,” explains Rhonda. “The challenge is balancing operational efficiency with preserving the authenticity and character that guests love about boutique hotels.”

Procurement plays a critical role in helping boutique hotels navigate challenges, deliver exceptional guest experiences and remain competitive​.