“Neema Hospitality is using Avendra’s services in three ways: pricing, quality and services contracts. Avendra ensures each supplier follows strict quality guidelines. As operators, we rest easy knowing that Avendra is holding suppliers accountable for all the products and services delivered to us.

We also appreciate that Avendra continues to add new services to their offerings, from elevator maintenance and energy contracts to life safety items, uniforms and more. This gives us the ability to take advantage of further savings.

The beauty of Avendra’s service is knowing that no matter which brand flag we are flying or the geographic market we currently occupy or grow into, we can standardize products like light bulbs, vacuums and batteries to keep costs down and consistency high . It’s also great to know that we don’t need to source energy brokers for each property; Avendra is the liaison between its energy supplier and the brands enabling us to realize immediate energy and natural gas savings.”

“Like many other hotels, we were forced to close several of our properties and furlough staff. The Paycheck Protection Program Loan allowed us to reopen in late May 2020 with most of our hotels continuing to see their occupancy grow. During this time, we were proud to support our communities through a Hilton brand campaign offering front-line workers discounted rates to secure hotel rooms. Today, a few of our hotels face challenges as they are in areas that support various universities and business parks using our hotels for temporary housing accommodations. Without a fully opened economy, many employees and students remain learning and working virtually.

However, during these challenging times, Avendra has continued to be supportive and communicative. Our Account Manager helped us identify new suppliers for harder to secure PPE items, including masks, sanitizers and plexiglass. Avendra sent various helpful communication resources and we shared it with our managers and referred them to use Avendra as a resource during this critical time.”

“What drew us to Avendra – outside of pricing efficiencies – was the education the company provides not only to our corporate staff, but our property-level staff as well. Our Avendra Account Manager is always working with our properties explaining how Avendra can help and making sure they understand how they can take advantage of the many programs offered. Initially, we were skeptical about getting 12 different properties to buy-in on standardizing purchasing process, but Avendra’s implementation process made it easy, and from the onset our managers were on board.

Furthermore, with Avendra, we are confident that the pricing we receive is the best offered – anywhere. More importantly, our hotels are receiving consistent customer care and quality service. If we have a supplier issue, Avendra steps in; there is a tremendous level of trust knowing that all Avendra suppliers are certified. It’s been a terrific experience.”

“Most of our hotels are limited service and so we don’t need to leverage Avendra’s food suppliers – yet. However, we do have Marketplaces on site and Avendra has been helpful in directing us to better products and amenities for those outlets. Additionally, they are helping streamline our purchasing processes by building order guides with suppliers. Having a custom list of the top 200 products our hotels buy regularly makes the managers and staff’s lives much easier so they can be more productive with guest facing opportunities.
What really stands out for us about Avendra are the services contracts. Whether it’s an elevator contract, a landscape agreement or an energy program, Avendra suppliers are delivering consistent savings across the board. For example, our elevator contracts are 50 percent cheaper because Avendra negotiated rates company-wide.”

“Neema Hospitality’s many accomplishments stem from its long-term partnership with Avendra and the fact that hospitality’s finest suppliers and services suppliers are working tirelessly behind the scenes to ensure that each asset is the best it can be for guests. To remain competitive, it’s critical that we give travelers a reason to return to our hotels. That means buying the highest quality, yet most affordable furnishings, fixtures, equipment and amenities possible and meeting brand standards to deliver a frictionless experience. Avendra is making that happen.”